Terms & Conditions

DelphineZ designs are produced by Delphine Fashion House Company. Delphine Fashion House Ltd is registered in Rwanda Development Board/RWANDA with a registration code of 106254700.

 It is a customer responsibility to read our terms and conditions prior to agreeing with them.

We design and produce DelphineZ products with love and passion. We deeply take care to the details to ensure that product descriptions and specifications are correct and met. However, a slight variation from the actual products can occur and differ a bit from the photographed image. We do our best to make our photographed image of fabrics and materials look as the same as product to be delivered.
In case a product being out of stock, we will contact you to inform you and offer you options, OR a full refund or exchange. If for any reason we are unable to reach you, your order will be cancelled and a full refund will be issued. Refunds are issued via the original method of payment and you will not be requested to send or submit to us payment or banking details. Once it is done, we will receive a confirmation email.

Each item on our website has its own code, name and description. We request you to verify your order and make sure that you ordered your desired products.


Name (First ,Middle(if any), and Last), Address

Credit card number, security code and expiration date

City, State or Province, Country, Zip Code

Telephone number

Email address


  • Name (First ,Middle if any ,and Last)
  • Street Address
  • City, State or Province, Country, Zip Code
  • State
  • Country
  • Telephone number
  • Your Email address - So that we may email you shipping confirmation or special correspondence and special offers.

Note that we can use your billing information to deliver/ship the ordered item/s. But in case you want to order our products for someone else, or in case there are any small difference between your billing address and your current address ,we would like capture those specifications as well, so that we deliver the product/s to your desired place.


If any changes made to our policies, we will always communicate that on our home page and through emails.