International Shipping & Local Delivery

DELHINEZ DELIVERY FEES & CHARGES 

Each item is measured for the shipping/delivery cost purposes. Delivery fees will be automatically calculated once you have stipulated the delivery address, via our website www.delphinez.com .The weight of the purchased item/s, will contribute on the amount you pay for delivery/shipping. The weight ranges are grouped on 500 grammas difference. You are able to review your order before full payment is taken.

Rwanda based orders are delivered by Delphine Fashion House. Delivery time is 3 business days.

All international orders are delivered by EMS express delivery service. We deliver Worldwide. Delivery time is between 5 to 6 business days.

Orders are delivered Monday-Friday 08.00-17:00 .

The order is delivered at the address given by the customer. The address can be home address, work address with given your full name and work building name or company name. If delivery failed by the delivery service provider, a suitable re-delivery time is arranged by the delivery company.

Delphine Fashion House works with numerous designers and artisans, once you order your item/s, we take  6 business days to get your order ready, in case it is not available in our store ,then we can deliver it to our customer. Each step is communicated to our customer.

REFUSAL OF PARCELS

All customers have right to refuse or return the product/s. If it happens that you refuse a parcel you will be liable for the return costs and Customs charges if applicable. These charges will be deducted from the cost of your order.

LOST PARCELS 

If you have not received your order with DelphineZ, we will need to raise a full investigation with our couriers which can take up to 2 weeks to confirm with them that you have not received your parcel. Once we can confirm this, we will reimburse you.

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