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Shipping Policy

Last updated: September 10, 2026

Thank you for shopping with us. We want to make sure your order arrives safely and on time. Please review our shipping policy below.

Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

During busy periods, sales, or holidays, processing times may be slightly longer.

Shipping Times

Once your order has been dispatched, estimated delivery times are:

  • Standard Shipping: 3–7 business days
  • Express Shipping: 1–3 business days

Please note that delivery times are estimates and may vary depending on your location, courier delays, weather, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, and selected shipping method.

Any available free-shipping offers will be clearly displayed at checkout or on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Please allow up to 48 hours for tracking information to become active.

Incorrect or Incomplete Address

Please make sure your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address, please contact us as soon as possible. We will do our best to update the address before your order is dispatched.

If an order has already been shipped, we may be unable to change the delivery address. Additional shipping charges may apply if the package needs to be reshipped.

Delayed or Lost Packages

If your order is delayed, please first check the tracking information provided by the courier.

If your package appears to be lost or has not been delivered within a reasonable timeframe, please contact us at [your email address] and include your order number.

We will work with the shipping carrier to investigate the issue and assist you where possible.

Damaged Packages

If your package arrives damaged, please contact us within [48 hours / 7 days] of delivery.

Please provide your order number and clear photos of the damaged packaging and items so that we can investigate and determine the appropriate solution.

International Shipping

If we offer international shipping, delivery times may vary by destination.

Customers may be responsible for any applicable customs duties, import taxes, or other fees charged by their country's authorities. These charges are outside our control and are not included in the product or shipping price unless explicitly stated.

Contact Us

If you have any questions about your order or our shipping policy, please contact us at:

Company name:D B PHILLIPS ESTATE AGENTS LIMITED

Address: 51 Glebeland Street, Merthyr Tydfil, CF47 8AT

Company number:09044857

Store Email:admin@Delphinez.com